Many major cell phone carriers have announced free unlimited data plans
Many major cell phone carriers have announced free unlimited data plans for customers and a pledge not to disconnect them or charge overage fees amid the coronavirus crisis.
AT&T on Sunday announced they were waiving voice and data overage fees for customers across the country.
The fees will be waived retroactively to March 13, according to a company statement.
“Customers do not need to take any action in order to receive this support,” the statement said.
AT&T is also participating with other major carriers in the “Keep Americans Connected Pledge,” by the Federal Communications Commission chairman. The pledge asks companies not to terminate services of any customer because of an inability to pay due to disruptions caused by the pandemic.
The company will also keep its public Wi-Fi hotspots open for all.
Here’s what other carriers are doing:
Verizon customers won’t be charged late fees.
“If you are a customer who is experiencing hardship because of COVID-19 and cannot pay your bill in full, we will not charge you a late fee or terminate your service until after 05/13/2020,” the company said on its website.
Verizon also is offering free international long distance calling to countries identified by the Center for Disease Control as level 3 impacted by COVID-19 until April 30. This offer includes customers on both prepaid and postpaid plans. Charges are waived as of the date the country was added to the Level 3 list.
The vast majority of customers on T-Mobile and Metro by T-Mobile plans already have unlimited talk, text, and data, and T-Mobile Home Internet customers already have unlimited plans.
But the company said it wanted to ensure that all current T-Mobile customers on plans that currently have data are provided the unlimited connectivity they need so they are expanding their network capacity. In addition:
All current T-Mobile and Metro by T-Mobile customers have unlimited smartphone data for 60 days (excluding roaming.)
The company is providing all T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot/tethering service for 60 days. Lifeline Partners get an additional 5GB of free data per month over the next 60 days.
T-Mobile also is increasing the data allowance, at no extra charge, to schools and students using its EmpowerED digital learning program to ensure each participant has access to at least 20GB of data per month for the next 60 days.
Sprint pledged not to terminate service for customers unable to pay their bills because of coronavirus. The company also is waiving late fees.
As of last week, the company started waiving per-minute calling rates for international long-distance calls to Level 3 countries through May 31. Customers are still responsible for any monthly charges for add-on international long-distance calling plans.
Customers with metered data plans will get unlimited data per month for 60 days, or a minimum of two billing cycles, at no extra cost. The company also is providing an addition 20 GB of mobile hotspot data for 60 days for free.